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We understand that choosing the right boxes for your industry is critical. That’s why we invite you to contact us.
Contact NowWhat happens if my packaging boxes arrive damaged?
XQY Packaging takes full responsibility for any damage caused by inadequate factory packaging.
We follow a clear, documented process for resolving shipping damage issues.
What to Do If Boxes Arrive Damaged Inspect upon delivery — Check the outer cartons for visible damage before signing for the shipment Document the damage — Take clear photos of damaged outer cartons and any affected boxes Contact us immediately — Email photos and a description of the damage within 48 hours of delivery We assess and resolve — We review the evidence and provide a resolution: replacement production, partial refund, or credit toward future orders Our commitment: We reinforce all shipments with corner protectors, protective wrapping, and pallet strapping to minimize transit damage.
In our experience, damage rates are below 0.5% of shipped units.
For damage caused by the shipping carrier (rough handling, accidents), we assist with the insurance claim process.
We recommend adding shipping insurance for high-value orders—please request this when placing your order.
Received damaged boxes?
Contact us immediately for assistance.
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XQY Packaging is committed to delivering manufacturing excellence.
